Privacy Policy

Last updated: 1 January 2024. This Privacy Policy applies to Parenwak AI Pty Ltd (ABN not published), Level 12, 45 Market Street, Sydney NSW 2000, Australia ("we", "our" or "Parenwak AI"). It describes how we collect, use, store and disclose personal information in connection with our digital platform and website at parenwak.com.

1. Information We Collect

We collect personal information that you provide directly when you:

  • Complete a contact or access-request form on parenwak.com
  • Communicate with our support team by email or phone
  • Submit data through the Parenwak AI platform interface

The types of personal information collected may include your name, email address, phone number and any information you voluntarily include in a message or data submission. We do not request or collect payment card details, account credentials or sensitive financial information through our contact process.

2. How We Use Your Information

We use the information we collect to:

  • Review and respond to access requests and general enquiries
  • Provide and improve the Parenwak AI platform and its automated features
  • Communicate with you regarding your request or platform account
  • Comply with applicable laws and platform policies

3. Disclosure of Information

We do not sell personal information to third parties. We may share information with trusted service providers who assist in operating the platform, subject to confidentiality obligations. We may also disclose information where required by law or to protect the rights and safety of the platform and its users.

4. Data Storage and Security

Personal information is stored on servers located in Australia or in jurisdictions with equivalent data-protection standards. We take reasonable steps to protect information from unauthorised access, loss or misuse. No method of electronic storage or transmission is completely secure, and we cannot provide absolute assurance of security.

5. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When information is no longer required, it is deleted or de-identified.

6. Your Rights

You may request access to, correction of or deletion of personal information we hold about you by contacting us at [email protected] or at Level 12, 45 Market Street, Sydney NSW 2000, Australia. We will respond within a reasonable timeframe.

7. Cookies and Tracking

The Parenwak AI website may use standard browser cookies for session management and basic analytics. No third-party advertising or tracking technologies are used. You may disable cookies in your browser settings; this may affect certain platform functions.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. We encourage you to review this policy periodically.

9. Contact

For privacy enquiries, contact the Parenwak AI support team:

  • Email: [email protected]
  • Phone: +61 2 8004 5678
  • Address: Parenwak AI Pty Ltd, Level 12, 45 Market Street, Sydney NSW 2000, Australia